Qrates

IPPB Mobile Banking vs YONO SBI vs Axis Mobile: Features, permissions and complaints

India Post Payments Bank, State Bank of India, and Axis Bank run three of the most used banking apps in India. This guide compares what IPPB, YONO SBI, and Axis Mobile read on your phone, their regulatory licences, and what goes wrong for users based on recent app store complaints.

By Qrates research desk · 2026-10-27

India Post Payments Bank, State Bank of India and Axis Bank run three of the most heavily used banking apps in the country. Axis Mobile holds a 4.78 overall rating on Google Play, while IPPB Mobile Banking and YONO SBI see frequent complaints about broken updates. This guide compares what each app reads on your phone, what goes wrong for users, and how they handle support based on directory data.

Quick answer: IPPB vs YONO SBI vs Axis Mobile

  • All three apps are published by licensed banks and require permission to read your SMS, contacts, location, and phone identity.
  • Axis Mobile asks for the most permissions, including access to your calendar and microphone.
  • IPPB users report more issues with payments failing and login errors, while YONO SBI and Axis Mobile users complain about the app breaking and aggressive cross-selling.

At a glance: Licences, permissions and complaints

Here is how the three banking apps compare on paper. You can check the latest figures and regulatory status for IPPB Mobile Banking, YONO SBI, and Axis Mobile directly on their Qrates directory pages. You can also compare money apps side by side to see how they stack up against other fintech solutions.

Feature IPPB Mobile Banking YONO SBI Axis Mobile
Publisher India Post Payments Bank Limited State Bank of India Axis Bank Ltd.
Licence IRDAI corporate agent CA0574 ATM network operator, IRDAI CA0003 IRDAI corporate agent CA0069
Overall Rating 4.07 4.20 4.78
Recent Rating (90 days) 2.65 2.70 2.90
Installs 10 crore+ 10 crore+ 5 crore+
Top Complaint App breaks App breaks App breaks

The overall Google Play ratings show high historical satisfaction for all three apps. The recent 90-day averages tell a different story (Qrates directory). Recent updates have pushed the average down to 2.65 for IPPB, 2.70 for YONO SBI, and 2.90 for Axis Mobile.

What each app reads on your phone

Banking apps need certain phone permissions to bind your device and prevent fraud. All three apps require access to read your text messages, read your contacts, see your location, and read your phone identity (Qrates directory). They use your SMS and phone identity to confirm that the person logging in is actually holding the registered mobile device.

YONO SBI and Axis Mobile ask for more access than IPPB. Both of these apps require permission to record audio. Axis Mobile goes one step further than the other two. It is the only app among the three that requires permission to read your calendar (Qrates directory).

App stability and what users complain about

IPPB: Login and payment failures

Users of the IPPB Mobile Banking app struggle mostly with basic access and transactions. Out of 399 recent Google Play reviews read, 23 report the app breaking entirely (Qrates directory).

Another 11 users report they cannot get in to their accounts. A smaller group of 6 users report that their payments fail during transactions. This indicates that recent app updates have introduced stability issues for a noticeable number of customers.

YONO SBI: App breaking and cross-selling

YONO SBI users face similar stability problems but also highlight customer service gaps. Out of 400 recent Google Play reviews, 23 report the app breaking (Qrates directory).

Another 8 users say nobody answers their queries when they reach out for help. Additionally, 4 users complain that they are pushed into things they did not ask for, pointing to aggressive cross-selling of loans or insurance within the app interface. On the positive side, 11 Google Play users and 13 App Store users praise the app for being easy to use.

Axis Mobile: Unanswered queries and in-app selling

Axis Mobile shares the problem of in-app clutter. Out of 397 recent Google Play reviews read, 12 report the app breaking (Qrates directory).

Another 9 users complain about too much selling inside the app. A further 4 users say nobody answers when they try to contact customer support. Despite these complaints, 5 Google Play users and 7 App Store users specifically praise the Axis Mobile app for being easy to use.

App updates and developer replies

Banks push updates to fix bugs, patch security holes, and meet new regulatory rules. YONO SBI was updated 0 days ago, making it the most recently updated app of the three (Qrates directory). IPPB was updated 13 days ago, and Axis Mobile was updated 32 days ago.

When things go wrong, developer responsiveness matters. State Bank of India and Axis Bank reply to 100 percent of one and two-star reviews on the Google Play store (Qrates directory). India Post Payments Bank replies to 71 percent of its one and two-star reviews, leaving nearly a third of negative feedback unaddressed.

Who each app suits, by need

If phone privacy matters to you, note that IPPB requires the fewest permissions. Axis Mobile requires access to your calendar, which the others do not. Both Axis Mobile and YONO SBI require permission to record audio.

If developer responsiveness matters to you, note that YONO SBI and Axis Mobile reply to all negative reviews on the app store. IPPB misses about a third of its negative reviews.

If a clutter-free interface matters to you, note that users of both YONO SBI and Axis Mobile complain about being pushed into things or seeing too much selling inside the app. IPPB users do not frequently raise this specific complaint, though they do struggle more with login failures. If you are concerned about security, you should also know what to do in the first hour after a UPI fraud to protect your funds.

FAQs

Is IPPB mobile banking app safe?

IPPB is published by India Post Payments Bank Limited and holds an IRDAI corporate agent licence under the number CA0574 (Qrates directory). The app requires standard permissions like reading your SMS and phone identity to bind your device securely.

Does Axis mobile app read my SMS?

Yes, Axis Mobile requests permission to read your text messages on Google Play. It shares this requirement with YONO SBI and IPPB. Banks use this permission to verify your registered mobile number during the login process.

What are the hidden charges in YONO SBI?

YONO SBI itself is free to download and use. Standard State Bank of India account charges still apply based on your specific account type. These include standard fees for SMS alerts, IMPS transfers, and annual debit card maintenance.

The short version

  • All three apps require permission to read your SMS, contacts, location, and phone identity.
  • Axis Mobile asks for the most phone access, including permission to read your calendar and record audio.
  • YONO SBI and Axis Mobile users frequently complain about aggressive in-app selling and unanswered support queries.
  • IPPB users face more issues with login errors and payment failures.
  • YONO SBI and Axis Bank reply to every negative review, while IPPB replies to 71 percent of them. Check out every money app in India to see if there are better alternatives for your specific needs.

Sources

Disclaimer

Qrates is an information directory. It takes no commission from any company listed and does not recommend products. Figures are taken from the sources named and dated, and they change; check the company's own page before you decide. This is not investment, credit, insurance or tax advice for your situation.

Related articles