Which stock broking apps actually reply when you complain
When an order fails or money is stuck, a reply matters more than a rating. We read the most recent low-star Google Play reviews for the 20 most used broking apps and counted how many got a reply from the company. Angel One replied to 100% of them. Market Pulse replied to 34%.
Updated 2026-10-27
Reply rate to unhappy reviews
| App | Replied to | Usual reply time | Most raised complaint |
|---|---|---|---|
| Angel One | 100% | Same day | Broke when the market moved |
| Investing.com | 100% | Same day | Too much selling inside |
| mStock | 100% | Same day | Charges nobody mentioned |
| Guru Trade7-Serving 7 Years | 100% | Same day | Nobody answers |
| Kotak Neo | 100% | Same day | Nobody answers |
| Mirae Asset Sharekhan App | 99% | Same day | Broke when the market moved |
| Groww | 99% | Same day | Nobody answers |
| MO RIISE | 98% | 1 days | Charges nobody mentioned |
| Upstox | 96% | Same day | Nobody answers |
| SBI Securities | 96% | 1 days | Nobody answers |
| Paytm Money | 96% | 3 days | Nobody answers |
| Fyers | 95% | 2 days | App breaks |
| 5paisa | 94% | Same day | App breaks |
| ICICI Direct | 87% | Same day | Nobody answers |
| IIFL | 83% | Same day | Nobody answers |
| Pocket Broker | 82% | Same day | Pushed into things |
| Dhan | 67% | 2 days | Pushed into things |
| IPO Ji | 57% | 25 days | Not enough reviews read |
| Zerodha Kite | 53% | 1 days | Nobody answers |
| Market Pulse | 34% | 3 days | App breaks |
What a reply does and does not tell you
A reply is not a fix. Many replies are a template asking you to raise a ticket. But a broker that never replies to public complaints is unlikely to be quicker in private, and the gap between the best and the worst here is large.
Every broker in this table holds a SEBI stock broker registration that we could confirm or that the company publishes. If a broker does not resolve your complaint, you can take it to SEBI SCORES.