Bajaj Finserv vs KreditBee in 2026: Licences, permissions and complaints
When you need a loan on your phone, you might look at Bajaj Finserv and KreditBee. Bajaj Finserv operates with an active RBI licence, while KreditBee does not match one on the registers we check. Both apps read your text messages and contacts, but their users report very different problems.
By Qrates research desk · 2026-10-27
When you need a loan on your phone, you might look at Bajaj Finserv and KreditBee. Bajaj Finserv operates with an active RBI licence, while we could not match a licence for KreditBee on the registers we check (Qrates directory). Both apps have over 10 crore installs, but their users report very different problems. You can check the latest figures at any time on their Qrates directory pages.
Bajaj Finserv vs KreditBee: Quick answer
Bajaj Finserv is published by Bajaj Finance Limited. This company holds an active RBI prepaid instrument issuer licence. For KreditBee, we could not match a licence on the registers we check.
Both apps require deep access to your phone. This includes permission to read your text messages and read your contacts.
In recent reviews, Bajaj Finserv users complain most about credit report problems and costs being higher than advertised. KreditBee users complain most about credit report problems and recovery agent behaviour. You can see how these compare to other options in our Bajaj Finserv vs KreditBee vs 0% EMI Shopping App: Loan and Credit Apps Compared guide.
Bajaj Finserv and KreditBee at a glance
The table below compares the two apps using data from the Qrates directory.
| Feature | Bajaj Finserv | KreditBee |
|---|---|---|
| Publisher | Bajaj Finance Limited | Finnovation Tech Solutions Pvt Ltd |
| Licence | RBI prepaid instrument issuer (active) | None matched on registers we check |
| Phone permissions | Read text messages, read contacts, read phone identity, record audio, see location | Read text messages, read contacts, read phone identity, record audio, see location |
| Overall rating | 4.74 (from 77,42,062 ratings) | 4.61 (from 19,15,839 ratings) |
| Recent 90-day rating | 3.16 | 3.85 |
| Top complaints | Credit report problems, pushed into things, costs more than advertised | Credit report problems, recovery agent behaviour, pushed into things |
| Days since last update | 13 | 33 |
Licences and who regulates them
Bajaj Finserv is published by Bajaj Finance Limited. It holds an active RBI prepaid instrument issuer licence (Qrates directory). It also lists an IRDAI corporate agent licence under the number CA0101. This IRDAI status is currently unverified on the registers we check.
KreditBee is published by Finnovation Tech Solutions Pvt Ltd. We could not match a licence for this company on the RBI, SEBI, or IRDAI registers we check (Qrates directory).
Borrowing from a licensed entity matters for your rights. A company with an active RBI licence must follow strict rules on interest rates, processing fees, and recovery practices. If you have a dispute with an RBI-regulated lender, you can learn how to complain to the RBI Ombudsman. When an app has no matched licence, it is harder to know which regulator oversees its lending practices. It is always wise to check if a loan app is RBI registered before applying.
What each app can read on your phone
Both apps ask for the exact same permissions on the Google Play Store (Qrates directory).
Bajaj Finserv and KreditBee both require permission to read your text messages. Loan apps often use SMS data to read your bank transaction alerts. This helps them assess your income and spending habits before they approve a loan.
Both apps also require permission to read your contacts. Contact lists are sometimes used by lenders in their collection efforts if a borrower stops paying.
Finally, both apps ask to read your phone identity, record audio, and see your location. You must grant these permissions to install and use the apps. You can browse other loan and credit apps to see how their permission requests differ.
What users complain about the most
Bajaj Finserv: Hidden costs and credit reports
Bajaj Finserv has a recent 90-day average rating of 3.16 on the Google Play Store (Qrates directory). Out of 400 recent reviews read, 5 users cite credit report problems. Another 5 users complain about being pushed into things they did not want.
Cost is also a common issue. Out of the 400 reviews, 4 users state that the costs were more than advertised. Despite these complaints, the company is highly responsive. It replies to 99% of one and two-star reviews. On the positive side, 7 out of 300 App Store reviews praise the app because money arrived fast.
KreditBee: Recovery agents and credit reports
KreditBee has a higher recent 90-day average rating of 3.85 (Qrates directory). However, its users report different types of problems. Out of 400 Google Play reviews read, 10 users cite credit report problems.
Recovery practices are a major concern. Out of the same 400 reviews, 8 users specifically complain about recovery agent behaviour. Another 5 users say they were pushed into things. Like Bajaj Finserv, KreditBee is very active in customer service. The company replies to 99% of one and two-star reviews. On the positive side, 22 out of 400 Google Play reviews praise the app for being easy to use.
Who each one suits, by need
If dealing directly with an RBI-licensed entity matters to you, note that Bajaj Finserv holds an active RBI licence. KreditBee does not match one on the registers we check.
If avoiding aggressive collection practices matters to you, note that 8 in 400 recent KreditBee reviews specifically complain about recovery agent behaviour.
If avoiding unexpected charges matters to you, note that Bajaj Finserv users report costs being higher than advertised.
If recent app stability matters to you, note that KreditBee has a recent 90-day rating of 3.85. This is higher than the Bajaj Finserv recent rating of 3.16. KreditBee was last updated 33 days ago, while Bajaj Finserv was updated 13 days ago.
FAQs
Is KreditBee RBI registered?
We could not match a licence for Finnovation Tech Solutions Pvt Ltd on the RBI registers we check (Qrates directory).
Is KreditBee safe for a personal loan?
KreditBee requires deep access to your phone, including permission to read your text messages and contacts. In recent user feedback, 8 out of 400 reviews complain about recovery agent behaviour (Qrates directory). You should weigh these facts before sharing your data.
What is the Bajaj Finserv personal loan processing fee?
Processing fees vary based on your loan amount and user profile. You must check the official Bajaj Finserv loan agreement provided in the app for your exact fee before you accept the loan.
The short version
- Bajaj Finserv and KreditBee are both heavily downloaded loan apps.
- Both apps require deep phone permissions, including access to your SMS and contacts.
- Bajaj Finserv operates with an active RBI licence but faces user complaints about hidden costs and credit report errors.
- KreditBee has higher recent user ratings but no matched licence on the registers we check.
- KreditBee users frequently complain about recovery agent behaviour.
Sources
- bs viewcontent (rbi.org.in)
- One app, endless possibilities-Manage bills, recharges and more with Bajaj Finserv
- details (play.google.com)
- bs viewcontent (rbi.org.in)
- Bajaj Finserv review: charges, licences and safety | Qrates
- KreditBee review: charges, licences and safety | Qrates
- Bajaj Finance Shifts to Term Loans Amid RBI Credit Ban Plans
- KreditBee Loan Settlement Guide | SettleLoans
Disclaimer
Qrates is an information directory. It takes no commission from any company listed and does not recommend products. Figures are taken from the sources named and dated, and they change; check the company's own page before you decide. This is not investment, credit, insurance or tax advice for your situation.