IDFC FIRST Bank vs Kotak Bank: which bank app is better
IDFC FIRST Bank replies to 90% of unhappy reviews on Google Play, Kotak Bank to 100%. Both can read your SMS. Both can read your contacts. Over the last 90 days of reviews, IDFC FIRST Bank averages 3.80 and Kotak Bank 3.39. The most serious complaint about IDFC FIRST Bank is "Nobody answers"; about Kotak Bank, "Pushed into things".
| IDFC FIRST Bank | Kotak Bank | |
|---|---|---|
| Most serious thing people report | Nobody answers (3 of 400) | Pushed into things (4 of 400) |
| Does anyone answer complaints | 90% of low-star reviews · usually same day | 100% of low-star reviews · usually same day |
| Rating in the last 90 days | 3.80 (down 1.09 on lifetime) | 3.39 (down 1.31 on lifetime) |
| Last updated | this month | this month |
| Reads your SMS | yes | yes |
| Reads your contacts | yes | yes |
| Shows ads | no | no |
| Numbers confirmed on a register | 0 of 1 | none published |
| Charges we could source | not extracted yet | 1 quoted |
| Charges only in the terms | not extracted yet | 1 |
How to read this
Every row comes from a public source: the app store listings, the reviews people left there, and the registers kept by RBI, SEBI and IRDAI. Where a row says "Not known", we have not measured it yet, which is different from the answer being no. Qrates takes no commission from either app.
Full pages: IDFC FIRST Bank · Kotak Bank