Policybazaar vs ACKO: which insurance app
Policybazaar replies to 97% of unhappy reviews on Google Play, ACKO to 100%. Policybazaar does not read your SMS; ACKO does. Both can read your contacts. Over the last 90 days of reviews, Policybazaar averages 2.77 and ACKO 3.21. The most serious complaint about Policybazaar is "Nobody answers"; about ACKO, "Claim trouble".
| Policybazaar | ACKO | |
|---|---|---|
| Most serious thing people report | Nobody answers (13 of 389) | Claim trouble (13 of 386) |
| Does anyone answer complaints | 97% of low-star reviews · usually same day | 100% of low-star reviews · usually same day |
| Rating in the last 90 days | 2.77 (down 1.65 on lifetime) | 3.21 (down 1.35 on lifetime) |
| Last updated | this month | this month |
| Reads your SMS | no | yes |
| Reads your contacts | yes | yes |
| Shows ads | no | no |
| Numbers confirmed on a register | 0 of 2 | 0 of 2 |
| Charges we could source | not extracted yet | not extracted yet |
| Charges only in the terms | not extracted yet | not extracted yet |
How to read this
Every row comes from a public source: the app store listings, the reviews people left there, and the registers kept by RBI, SEBI and IRDAI. Where a row says "Not known", we have not measured it yet, which is different from the answer being no. Qrates takes no commission from either app.
Full pages: Policybazaar · ACKO